Refund policy

Online Returns & Exchanges

We hope you love everything you order from Eli Jo! But sometimes something just isn’t quite right—and we understand.

If you’d like to return or exchange an online purchase, please contact us within 7 days of delivery. Items must be returned within 14 days of delivery and meet the guidelines below.

A few things to know:

• Items must be unworn, unused, unaltered and undamaged, with all original tags attached.
• Please include your receipt or proof of purchase.
• Shoes must be returned in their original shoe box, placed inside a separate shipping box. Please don’t attach a shipping label directly to the shoe box.
• Sale and final-sale items cannot be returned or exchanged.
• Body care products and food items are final sale.
• Opened or used candles and diffusers cannot be returned.
• We’re unable to offer price adjustments on previous purchases.

Return Shipping
Customers are responsible for return and exchange shipping costs. If we made a mistake or your item arrived damaged or defective, please let us know—we’ll take care of it.

Once We Receive Your Return
We’ll take a look at your item to make sure it meets the return guidelines. Once approved, your refund will be issued to your original form of payment. We’ll keep you updated by email or text along the way.

Questions? Please reach out. We’re always happy to help.